Refund Policy

It matters to us that you love your Ilan Style products! Whilst we do not refund for a change of mind, we do stand behind the quality of all of our products.

  • We offer a 30-day money-back quality guarantee for all of our online products.

  • If for any reason you are not satisfied with the quality of your purchase, please contact us by phone or email, within 30 days of receiving your order to request a refund. (1800 939 276 or

  • To be eligible for a refund, products must be unused and in the same condition as when you received them. 

  • Once we receive your returned items, we will process your refund, or send replacement products within 5-7 business days.

  • Please note that the cost of shipping for returning the items is the responsibility of the customer. If the returned items are defective or faulty, we will reimburse the shipping costs to you.